Customer Support
We're here to help you get the most out of your premium consumer electronics. Our European-based team provides professional technical support and comprehensive service.
How Can We Help You?
Technical Support
Get expert help with product setup, configuration, and troubleshooting from our certified technicians.
Warranty & Returns
Easy returns and warranty claims through our Italian warehouse. Fast processing for European customers.
Product Manuals
Download user manuals, setup guides, and technical documentation for all our products.
Download Manuals →Contact Our Support Team
Phone Support
Italy: +39 02 1234 5678
France: +33 1 23 45 67 89
Monday - Friday, 9:00 AM - 6:00 PM CET
European Headquarters
Via Roma 123, 20121 Milano, Italy
Showroom visits by appointment
Send Us a Message
Frequently Asked Questions
We offer a comprehensive 1-year warranty on all our products. Our European warehouse ensures fast warranty processing and replacements for customers in Italy, France, Poland, and Germany.
Yes, all our products comply with European standards and hold CE and ROHS certifications. This ensures they meet safety, health, and environmental protection requirements for the European market.
Thanks to our Italian warehouse, we offer 2-3 day delivery to Italy, 3-5 days to France and Poland, and 4-6 days to Germany and other EU countries. Express shipping options are also available.
Absolutely! We offer a 30-day return policy for all products. Items must be in original condition with all accessories. Our European location makes returns convenient and cost-effective.
Yes, our technical team provides comprehensive support for Tuya DIY smart modules, including setup assistance, integration guidance, and troubleshooting. We also provide detailed documentation and video tutorials.
Support Resources
Setup Guides
Step-by-step installation and configuration guides for all products
Video Tutorials
Visual guides for product setup and advanced features
Technical Specs
Detailed technical specifications and compatibility information
Downloads
Software updates, drivers, and mobile apps
Support Hours
Our European support team is available during these hours
Phone Support
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday: 10:00 AM - 2:00 PM CET
Sunday: Closed
Email Support
24/7 - We respond within 24 hours
Priority support for warranty issues
Live Chat
Monday - Friday: 9:00 AM - 6:00 PM CET
Average response time: 2 minutes