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Home / Shipping & Delivery

Shipping & Delivery

How your order is packed, dispatched and delivered — and exactly what it costs.

Last updated: 27 July 2026

Dispatch times

Orders placed before 14:00 CET on a working day are dispatched from our European warehouse the same working day. Orders placed later, at weekends or on Italian public holidays are dispatched on the next working day.

You will receive a dispatch confirmation email with a tracking number as soon as your parcel leaves the warehouse.

Shipping costs and delivery times

Destination Service Delivery time Cost
Italy Tracked courier 1–2 working days $9.99 — free over $99
European Union Tracked courier 2–4 working days $9.99 — free over $99
United Kingdom & Switzerland Tracked courier 3–6 working days $14.99
Rest of world Tracked international 7–14 working days Calculated at checkout

All prices are shown in USD. The final amount charged in EUR is determined by your card issuer at the applicable exchange rate.

Discreet packaging

Every order ships in plain, unmarked outer packaging with a neutral sender name. Nothing on the outside of the parcel indicates its contents or the nature of our business.

Tracking your order

You can follow your parcel at any time from My Account → Orders, or directly with the carrier using the tracking number in your dispatch email.

Customs, duties and taxes

Orders within the European Union are delivered with all duties and VAT included — there is nothing further to pay on delivery.

For destinations outside the EU, the recipient is the importer of record and is responsible for any customs duties, import VAT or handling fees applied by the destination country. These charges are set by local authorities and are not collected by us.

Failed or delayed deliveries

If a parcel is returned to us as undeliverable (incorrect address, repeated failed delivery attempts, or uncollected from a pickup point), we will contact you to arrange redelivery. Redelivery costs may apply.

If your parcel has not arrived within 10 working days of the estimated delivery date, contact us and we will open an investigation with the carrier.

Questions

Our support team answers shipping questions within 2 hours during business hours.

Contact Support